Exceptional Customer Service: A Standard at Diamond Business Communications
Our inaugural “MSP Third Thursday Skill Boost Client Training” sessions commenced on June 27th 2024 with an introductory overview of how to use Microsoft Teams for collaboration.
With the core values of Diamond guiding us, we’ve crafted an innovative and captivating Live Webinar series reserved exclusively for our Managed Service clients.
At Diamond Business Communications, delivering outstanding customer service is not just an option, it’s our benchmark. Indeed, we take pride in surpassing expectations.
Our commitment extends beyond providing top-tier service; we are champions of ongoing education, convinced that continual self-improvement fosters innovation, creativity, and success.
Our Third Thursday Skill Boost Training Webinar series is jam packed with value, spotlighting & showcasing platforms, technologies, and tools (Microsoft and beyond) that are currently available and accessible to our Managed Service Clients so they can:
- maximize productivity, saving them valuable time to focus on what they do best
- effectively collaborate across their organization fostering innovation & creativity
- feel empowered in their daily tasks (who doesn’t love quick wins, hot tips and tricks, and process efficiencies!)
Boost your skills by watching one of our recorded trainings and downloading the associated quick reference guide or sign-up for a future training offering below!
Ready to maximize employee productivity and grow your business knowing your computers and network are always up and running, or simply desire to know what Diamond can do for you?
Advanced Excel – 10/16/2025
Password Manager Essentials – 11/20/2025
SharePoint & Viva Landing Page – 12/18/2025
Diving into ChatGPT/CoPilot – 1/15/2026
Advanced Power Automate – 2/19/2026
Microsoft Visio – 3/19/2026
CoPilot with Cora Park – 4/16/2026
To Do and Planner – 5/21/2026
Security Awareness – 6/18/2026
Outlook 102 – 7/16/2026
Not a client but interested in staying abreast on upcoming educational offerings and receiving tech tips straight to your inbox that will help you stay Cyber Safe?
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Excel Beyond the Basics: Time-Saving Tricks for Busy Leaders – October 16th 2025
Master Excel tools that make everyday tasks faster and easier. In this session, you'll learn practical, time-saving techniques like essential formulas (=PROPER, =CONCATENATE), filters, removing duplicates, freezing panes, and more. We’ll also introduce PivotTables to help you organize and summarize data with ease. Whether you're managing donor lists, staff records, or project reports, these tools will help you clean up spreadsheets, gain clarity, and get back to what matters—fast.
Password Manager Essentials: Smarter, More Secure Password Management with MyGlue – November 20th 2025
Say goodbye to password spreadsheets and access bottlenecks. This session will show leaders the power of implementing secure, centralized credential management that empowers staff, strengthens cybersecurity, and ensures compliance— without the hassle of remembering dozens of passwords or relying on risky workarounds.
Elevate Collaboration: My365 Modern Workplace: SharePoint & Viva Landing Page – December 18th 2025
In this training you will....
Customized Portal: Uncover the value of how customized SharePoint home sites serve as a gateway to essential portals within your organization.
Quick Access: Learn how Viva Connections provides an integrated end-user experience, allowing employees quick access to critical content and tools.
Streamlined Experience: Dive into the unique capabilities of SharePoint home sites, designed to reflect your brand and priorities.
AI in Action: Real Ways Nonprofits & SMBs Can Use ChatGPT & Copilot – January 15th 2026
AI isn’t just for tech teams—it’s a leadership tool you can use every day. In this session, we’ll walk through real-world ways to use ChatGPT and Microsoft Copilot to get work done faster and smarter. Learn how to create and organize conversations, build reusable prompts, use avatars to personalize interactions, and explore Sora for media generation. You’ll also see how to share AI workflows and responses across your team, helping everyone stay aligned and efficient—without the overwhelm.
Power Automate with Copilot: Advanced Workflows Made Easy – February 19th 2026
Take process automation to the next level. Learn how to combine the logic of Power Automate with the intelligence of Copilot to build sophisticated workflows that support approvals, alerts, and data routing—designed to reduce delays and improve consistency across departments.
Microsoft Visio: Flowcharting for Clarity and Collaboration – March 19th 2026
Visual communication is key for alignment. Learn how to build clear, professional process maps and flowcharts that help your team understand priorities, streamline decision-making, and stay focused on outcomes—especially helpful for cross-functional collaboration and onboarding.
Harness the Power of Copilot to Get Automated with Cora Park – April 16th 2026
In today's digital landscape, the mastery of AI tools is not just an advantage, but a necessity.
In this session, Cora will demystify the complexities of AI and illustrate how Microsoft Copilot is not just a tool but a game-changer for work-life harmony and business efficiency.
Discover how embracing AI with Microsoft Copilot can automate routine tasks, enhance productivity, and provide intelligent insights to support your team.
Task Management & Collaboration Made Simple: Unleashing Microsoft To Do and Planner – May 21st 2026
Master Task Management: Enhance productivity and streamline your workflow with Microsoft Planner and To Do.
Efficiently Manage Projects: Use Planner and To Do to keep your team organized and on track.
Elevate your Team: Boost your task and project management skills with tips, tricks, and best practices to maximize collaboration and productivity.
Optimize Your Experience: Integrate Planner and To Do with Teams for centralized access and better collaboration.
Security Awareness Training: Become Cyber Resilient – Spot and Stop Threats – June 18th 2026
Cyber threats don’t just target IT teams—they threaten your operations, funding, and reputation. In this session, you’ll learn how to lead a security-aware organization by training staff to spot common threats like phishing, email spoofing, and social engineering. We’ll cover real-world examples and simple practices that reduce risk, protect sensitive data, and keep your mission moving forward—without creating extra burden for your team.
Outlook Power User: Advanced Tips and Tricks for Enhanced Collaboration – July 16th 2026
Take control of your inbox and transform the way your team communicates. In this session, you’ll learn how to cut through email clutter with custom rules and smart folders, create time-saving templates, and master search tools to find what you need—fast. We’ll also cover automation tips like keyboard shortcuts and built-in collaboration features such as meeting polls, helping you reduce back-and-forth and streamline scheduling. Perfect for busy leaders looking to boost productivity and keep their teams aligned.
Intro to Power Automate: Save Time, Streamline Tasks – September 18th 2025
Uncover how Power Automate can reduce manual work, cut down on repetitive tasks, and create consistent processes across your organization. Perfect for leaders looking to boost efficiency without needing to write code—learn how to connect the Microsoft tools your team already uses.
Microsoft Teams Power Skills: Navigate, Communicate, and Collaborate Like a Pro – August 21st 2025
Ready to stop feeling overwhelmed in Microsoft Teams and start navigating it like a pro? In this practical session, we’re combining the best of our Teams 101 and 102 trainings to show you how to confidently manage chat, channels, meetings, file sharing, and real-time collaboration. Whether you're new to Teams or looking to sharpen your skills, you’ll walk away with time-saving tips, streamlined workflows, and a better understanding of how to lead a more connected team—without the chaos.
Elevate Collaboration: My365 Modern Workplace: SharePoint & Viva Landing Page – July 17th 2025
In this training you will....
Customized Portal: Uncover the value of how customized SharePoint home sites serve as a gateway to essential portals within your organization.
Quick Access: Learn how Viva Connections provides an integrated end-user experience, allowing employees quick access to critical content and tools.
Streamlined Experience: Dive into the unique capabilities of SharePoint home sites, designed to reflect your brand and priorities.
Discover how Microsoft Forms empowers organizations to create surveys effortlessly, collect valuable information, and gain insights in real-time. Learn to design interactive, customized forms and quizzes.
Outlook Power User: Advanced Tips and Tricks for Enhanced Collaboration – May 15th 2025
Uncover hidden gems & delve into advanced features of Microsoft Outlook. Explore custom rules, templates, search filters, and integrations. Learn time-saving techniques, email automation, calendar management, and collaboration tools to streamline communication and enhance efficiency.
Move beyond the basics! Uncover hidden gems in PowerPoint to create captivating presentations. Learn about animations, slide transitions, custom layouts, and data visualization. Elevate your client communication and leave a lasting impression.
Harness the Power of Copilot to Get Automated – March 20th 2025
In today's digital landscape, the mastery of AI tools is not just an advantage, but a necessity.
In this session, Cora will demystify the complexities of AI and illustrate how Microsoft Copilot is not just a tool but a game-changer for work-life harmony and business efficiency.
Discover how embracing AI with Microsoft Copilot can automate routine tasks, enhance productivity, and provide intelligent insights to support your team.
Become a Collaboration Pro: Take your Microsoft word skills to the next level by discovering advanced Word features, such as real-time editing, comments, track changes, and advanced formatting and editing techniques and shortcuts.
App Integration: Learn how to combine Word with other previously discussed apps like Teams, SharePoint, and OneDrive for efficient document management and collaboration.
Elevate Collaboration: My365 Modern Workplace: SharePoint & Viva Landing Page – January 16th 2025
Customized Portal: Uncover the value of how customized SharePoint home sites serve as a gateway to essential portals within your organization.
Quick Access: Learn how Viva Connections provides an integrated end-user experience, allowing employees quick access to critical content and tools.
Streamlined Experience: Dive into the unique capabilities of SharePoint home sites, designed to reflect your brand and priorities.
Navigate with Ease: Master the Teams call interface, including chat, participant management, and screen sharing for seamless meetings.
Supercharge Creativity: Utilize Microsoft Whiteboard to brainstorm, plan, and solve problems collaboratively in real-time.
Maximize Collaboration: Discover the basics of Whiteboard, including sticky notes, pen tools, and text boxes, to effectively capture and organize ideas during your meetings.
Explore Tips and Tricks: Use templates, import files, and draw precise shapes with enhanced ink to make your whiteboarding sessions more effective.
Maximize Productivity: Pin important emails, flag emails to integrate with To Do, and manage tasks with My Day.
Increase Efficiency: Schedule email sends, set up quick steps, and leverage enhanced email functionality such as read receipts, Undo Send, and email signatures.
Optimize Your Workflow: Use @mentions, utilize email subfolders, rules, and calendar sharing to maximize efficiency and enhance team coordination.
Master Task Management: Enhance productivity and streamline your workflow with Microsoft Planner and To Do.
Efficiently Manage Projects: Use Planner and To Do to keep your team organized and on track.
Elevate your Team: Boost your task and project management skills with tips, tricks, and best practices to maximize collaboration and productivity.
Optimize Your Experience: Integrate Planner and To Do with Teams for centralized access and better collaboration.
Teams 102: Enhancing Collaboration with Advanced Microsoft Teams Features – September 19th 2024
Master Advanced Microsoft Teams Features: Dive deeper into the advanced features of Microsoft Teams to enhance productivity and streamline your workflow.
Efficiently Manage and Organize Your Teams Environment: Learn how to effectively manage conversations, save important messages, and create announcements to keep your team informed and organized.
Become a Teams Power User: Discover tips, tricks, and best practices for using new Teams features like PII Portal and Copilot integration and collaborative notes to boost your collaboration skills.
Optimize Your Teams Experience: Understand how to manage notifications, organize and share files, and utilize advanced search functionalities to make the most out of Microsoft Teams.
Elevate Collaboration: My365 SharePoint & Viva Landing Page – August 15th 2024
Go over the Navigation: Experience the power of your My365 SharePoint Viva Landing Page hub site, a key component of the Modern Workplace in My365, to effortlessly navigate to connected sites and folders that you use daily in a snap.
Gain an Overview of the Seamless Integration with OneDrive and Teams: Say bye-bye to back-and-forth emails or everyone using a different method to collaborate on and share files, and instead access and share documents directly through SharePoint, a centralized hub.
Simulate a real-time collaboration feature: We will live share a document with attendee and collaborate simultaneously on a document to show you how this will boost productivity and reduce unnecessary back-and-forth.
Sync files between your My365 SharePoint and the File Folder on your local device: Work with peace of mind knowing your files are always backed up, accessible, and available whenever, wherever.
Revisit how to share folders securely with internal and external persons: Review the Manage Access Button, Move a folder, Copy a folder, and more!
Demystifying OneDrive for Seamless Collaboration – July 18th 2024
Seamlessly Access Documents from Anywhere: Learn how to set up and configure OneDrive on your computer, including installation, account sign-in, and backing up your documents.
Collaborate in Real-time: Discover how to use OneDrive to share files and folders, set permissions, and manage access for both internal and external users.
Optimize Storage Space: Understand how to manage file statuses and space in OneDrive, including identifying online-only files, locally available files, and files set to always be available offline.
Teams Functionality to Enhance Collaboration within Your Organization
Master Microsoft Teams Features: Understand key features in the Microsoft Teams interface to boost productivity and streamline your workflow.
Efficiently communicate & collaborate with colleagues: Learn how to leverage Microsoft Teams features such as, chat, channels, teams, & file sharing, for efficient communication & collaboration.
Become a Collaboration Pro: Acquire hot tips, tricks, quick wins, and best practices that will transform you into a collaboration powerhouse!
